This Privacy Policy explains how Beest("we", "us", "our") collects, uses, discloses and protects your information when you use the Beest mobile applications (the member app and the coach app) and related services (together, the "Service"). By using the Service you agree to this Policy.
1. Information we collect
a. Information you provide
- Account data: name, email address, phone number, password, role (member, coach, gym), profile photo, date of birth, language and units preferences.
- Fitness data: workouts, routines, sets, reps, weights, personal records, body metrics (weight, measurements) and progress photos you choose to add.
- Coaching & content: programs, nutrition plans, messages exchanged with coaches or clients, reviews and ratings.
- Payment & receipt data: the payment method you choose and, for CCP/BaridiMob, a receipt image you upload. For coach programs and nutrition plans, Beest does not process or hold the money — you pay the coach directly, and your receipt is stored as proof of payment so the coach can verify it and, if a dispute arises, so Beest can review it as evidence. Card details (used only for a coach's platform fee) are handled by our payment processor and are never stored on our servers.
b. Information collected automatically
- Device & usage: device model, operating system, app version, IP address, and in-app activity used to run and improve the Service.
- Push token: a Firebase Cloud Messaging token to deliver notifications.
2. How we use your information
- To create and manage your account and authenticate you (email, Google, or Firebase sign-in).
- To provide core features: workout logging, programs, nutrition plans, coach subscriptions and messaging.
- To record your chosen payment method and store your uploaded receipt so the coach can verify a direct (CCP/BaridiMob/cash) payment and approve your access.
- To review receipts and other evidence, and reach a decision, when you or a coach raise a payment dispute.
- To send transactional and push notifications (approvals, renewals, messages, reminders).
- To provide AI assistance you request (program/meal suggestions and insights).
- To keep the Service secure, prevent abuse and comply with law.
3. Third-party services
We rely on trusted providers who process limited data on our behalf:
| Provider | Purpose | Data |
|---|---|---|
| Google Firebase | Authentication, push notifications | Email, UID, device push token |
| Google Sign-In | Login | Email, name, profile picture |
| Chargily Pay | Online card payments (CIB/Edahabia) | Payment amount & status |
These providers have their own privacy policies. We do not sell your personal information.
4. Sharing
When you subscribe to a coach or buy a program, the relevant coach can see the data needed to deliver the service — for example your logged workouts, body metrics, messages and the fact of your purchase. A payment receipt you upload is shared with that coach so they can verify your payment, and may be reviewed by Beest staff if a payment dispute is raised. Gyms can see membership and check-in data for their members. We otherwise share data only with the processors above, or where required by law.
5. Data retention
We keep your information for as long as your account is active and as needed to provide the Service. Payment receipts and dispute evidence are retained for the period needed to verify payments, resolve disputes and keep a fair record. You may request deletion at any time (see Section 8), after which we delete or anonymise your data except where retention is legally required or needed to resolve an open dispute.
6. Security
We use industry-standard measures including encrypted transport (HTTPS), hashed passwords, access controls and restricted access to uploaded documents such as payment receipts. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
7. Children
Beest is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will remove it.
8. Your rights & choices
- Access, correct or update your profile from within the app.
- Delete your account at any time: go to your Profile page, tap Delete account, and confirm in the dialog that appears.
- Request a copy or deletion of your data by emailing us.
- Disable push notifications from your device settings.
- Switch the app language (Arabic, English, French) in settings.
To delete your account yourself, open the Profile page, tap Delete account and confirm in the dialog. You can also exercise any right by emailing support@beest.app. Account deletion removes your personal data and content as described in Section 5.
9. International transfers
Your data may be processed on servers located outside your country (including by the providers listed above). We take steps to ensure it remains protected consistent with this Policy.
10. Changes to this Policy
We may update this Policy from time to time. Material changes will be notified in-app or by email, and the "Last updated" date above will change.
11. Contact us
Questions about this Policy or your data? Email support@beest.app.